Multizoneav, Ltd.

All products purchased from Multizoneav.com are supplied with manufacturers 'return to base' warranty from date of purchase, the period of warranty is usually 12 months from date of purchase. Product guarantee terms can be found in your user manual. For extra piece of mind, upto 5 years on most products, we can provide extended warranty through Domestic & General at very competitive rates. Please ask for details at time of purchase. If you determine that there is a problem with the electrical goods you have purchased, do the following. * Stop using the goods at once. * Check there really is a fault - read the instructions carefully. * Be certain that the fault was not caused by misuse, an accident or by not following the instructions. Routine maintenance is not covered by the warranty. * Collect together any instructions, leaflets, packaging etc which came with the goods. Pack them all up with the goods. * Locate your proof of purchase. Contact us straight away on 0844 875 2445 and report the problem. We have the manufactuer service websites and telephone numbers available below which can help you in the event of a product failing. If your product fails under warranty you have the option of taking the item to a local service agent or you can send the goods to us (to arrange for the manufacturers' service agent repair the item as quickly as possible); however, repairs may take 4-6 weeks to be completed depending on the complexity of the problem and the availability of spares. Servicing costs are free within warranty period (parts & labour) however it will be your responsibility to send/collect the item from the service agent/us at your cost. There may be a call out fee on some products if you cannot take the item to the service centre. This guarantee in no way infringes your statuary rights. If you have a problem with a product please contact us via our Contact Us page, providing us with your purchase details and a description of the fault. We will contact you and make the necessary arrangements as soon as possible. This does not affect your statutory rights. In the event of any difficulty, our customer services department can advise you of what to do.